You may return items that are complete and like new for valid reasons within 7 calendar days of receipt.
There has to be a valid reason such as a manufacturing defect, Returns will not be entertained if the customer has placed the wrong order purposely.
Some conditions apply as explained further on this page.
How to make a return
Get a Return Authorisation
Request a return authorisation by calling +918884944844 to request authorisation. You will get an email with return authorisation details.
- Pack your items carefullyReturned items must be new and in the original packaging, complete with all original accessories and manuals. To protect products in shipping, Hot Tracks over-boxes most products. Please use the original over-box and the manufacturer’s packaging.
- Attach the shipping labelFor most returns, you will receive an Authorized Return Service (ARS) shipping label along with your return authorization email. Remove or mark out the original labels, then securely tape one completed ARS label to each package.
- Give the package to our Logistics Partner
You will be contacted by our logistics partner for collection and it will be duly collected thereafter.
Refund & Exchange
- Refund options You may choose an exchange or store credit for the full amount of the items you purchased.
- Refund method In rare cases, If approved, cash refunds must be issued to the same credit card, debit card, gift certificate, or other forms of payment used in the original transaction.
- Non-refundable The refund policy does not apply to prepaid installations, or such services once the installation or service has been performed.
- Exchange method If approved, you can exchange your return for another product of equal value. In case of an exchange to a product of higher value than your initial order, you will be required to pay the balance before your exchange order will be shipped.
- Items must be new Motor Header may refuse a customer return or charge a restocking fee when the returned item is not like new.
- Examples of conditions that will lead to refused returns or restocking fees include when the returned item has:
- A different serial number than the one Motor Header originally shipped.
- * Missing parts or the original product packing material.
- * Damage because it was improperly packaged for return shipment.
- * Been used (such as when a product shows installation marks or such evidence of use).
- * Damage from drops,spilledliquid, or mishandling (including during installation or other damage).
How will I know if you’ve received my return?
We will email or mail you a letter confirming that the return was processed.
How long does it take Hot Tracks to process my return?
After we receive your package, we normally process your exchange or refund within five business days.
If for some reason you wish to cancel your order before it has been shipped or within 24 hours of placing your order, You may choose an exchange or store credit for the full amount of the items you purchased.